Atrium banner issue

[siavash]

Hi

We are facing with an issue related to the Atrium banner since we've updated to the version 4.5.1
If users change their settings (My setting -> change anything -> update/save)
Then they won’t be able to see the Atrium banner anymore.

I checked the ATCONFIGP file and realized that every time users change their settings these 2 fields change to blank ( Banner URL and Home Page URL ) while in the "My settings" page they don't have textbox for these 2 fields.

Note: This problem happens for those users that we have checked the "Inherit settings” checkbox for them.

I wish if I could upload some screen shots here.

Could you please check it to see where the issue is?

Thanks

[Scott Klement]

If you have the "inherit settings" checked, the banner page and home page settings are inherited from their parent/group rather than set via the "My Settings" page. So blanking them out shouldn't do any harm.

Having said that, I've tried to reproduce the issue you mention, and I can't seem to do it. I'm able to edit the stuff on the "My Settings" page without wiping out the home dir or atrium banner... it doesn't matter if I have "inherit settings" turned on or not.

Can you explain how to reproduce this error?

[siavash]

Sure. Here are the steps I’ve fallowed:

• 1-I have a AAA user profile under the IT group ( All groups -> IT group -> “AAA” user profile)

• 2-Here are all the settings for the groups and users I have set:
  • a. For “All Groups”:
    • i. All the settings are enabled and each of the options have a value
  • b. For “IT” group:
    • i. I have the “Inherit settings” ON (checked).
    • ii. The rest of the settings are disabled and they all have the default values.
  • c. For “AAA” user profile:
    • i. I have the “Inherit settings” ON (checked).
    • ii. Access role = User
    • iii. Can edit profile = checked (ON)
    • iv. The rest of the settings are disabled and they all have the default values.[/
    list]

[/list][/list]

• 3- Now I login to the Atrium with “AAA” user profile.

• 4- I can see the banner and everything looks fine.

• 5- I go to the “My Settings” page and change something (like Banner height or Navigation type) or even change nothing there and then click on save button.

• 6- Shows me “Setting saved.”

• 7- When it redirect to the main page, the banner is gone. It is an empty white space.

Now if I login to the Atrium with the admin account and check the “AAA” user profile’s settings. It shows me the “Inherit settings” is unchecked (OFF) and the “Banner URL / Home Page” textboxes are empty/blank.

I hope that helps.