Atrium banner issue

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siavash
Profound User
Posts: 30
Joined: Mon Apr 01, 2013 9:50 am
First Name: Siavash
Last Name: Askari
Company Name: Erb Transport
City: New Hamburg
State / Province: Ontario
Country: Canada
Contact:

Atrium banner issue

Post by siavash »

Hi

We are facing with an issue related to the Atrium banner since we've updated to the version 4.5.1
If users change their settings (My setting -> change anything -> update/save)
Then they won’t be able to see the Atrium banner anymore.

I checked the ATCONFIGP file and realized that every time users change their settings these 2 fields change to blank ( Banner URL and Home Page URL ) while in the "My settings" page they don't have textbox for these 2 fields.

Note: This problem happens for those users that we have checked the "Inherit settings” checkbox for them.

I wish if I could upload some screen shots here.

Could you please check it to see where the issue is?

Thanks
Siavash Askari
Scott Klement
Experienced User
Posts: 2711
Joined: Wed Aug 01, 2012 8:58 am
First Name: Scott
Last Name: Klement
Company Name: Profound Logic
City: Milwaukee
State / Province: Wisconsin

Re: Atrium banner issue

Post by Scott Klement »

If you have the "inherit settings" checked, the banner page and home page settings are inherited from their parent/group rather than set via the "My Settings" page. So blanking them out shouldn't do any harm.

Having said that, I've tried to reproduce the issue you mention, and I can't seem to do it. I'm able to edit the stuff on the "My Settings" page without wiping out the home dir or atrium banner... it doesn't matter if I have "inherit settings" turned on or not.

Can you explain how to reproduce this error?
siavash
Profound User
Posts: 30
Joined: Mon Apr 01, 2013 9:50 am
First Name: Siavash
Last Name: Askari
Company Name: Erb Transport
City: New Hamburg
State / Province: Ontario
Country: Canada
Contact:

Re: Atrium banner issue

Post by siavash »

Sure. Here are the steps I’ve fallowed:
  • 1-I have a AAA user profile under the IT group ( All groups -> IT group -> “AAA” user profile)
  • 2-Here are all the settings for the groups and users I have set:
    • a. For “All Groups”:
      • i. All the settings are enabled and each of the options have a value
    • b. For “IT” group:
      • i. I have the “Inherit settings” ON (checked).
      • ii. The rest of the settings are disabled and they all have the default values.
    • c. For “AAA” user profile:
      • i. I have the “Inherit settings” ON (checked).
      • ii. Access role = User
      • iii. Can edit profile = checked (ON)
      • iv. The rest of the settings are disabled and they all have the default values.[/
      list]
[/list][/list]
  • 3- Now I login to the Atrium with “AAA” user profile.
  • 4- I can see the banner and everything looks fine.
  • 5- I go to the “My Settings” page and change something (like Banner height or Navigation type) or even change nothing there and then click on save button.
  • 6- Shows me “Setting saved.”
  • 7- When it redirect to the main page, the banner is gone. It is an empty white space.
Now if I login to the Atrium with the admin account and check the “AAA” user profile’s settings. It shows me the “Inherit settings” is unchecked (OFF) and the “Banner URL / Home Page” textboxes are empty/blank.

I hope that helps.
Siavash Askari
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