Scrolling in Edge / Windows 10

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Wayne C.
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Scrolling in Edge / Windows 10

Post by Wayne C. »

We just recently switched over to Windows 10. When running our Genie skin, any scrolling in a subfile using the scroll bar or scroll arrow buttons results in being sent to the sign on screen. The keyboard "Page Up" and "Page Down" buttons correctly perform their scrolling functions. Do I need to change meta data at this point? Below is a statement from "start.html"

<meta http-equiv="X-UA-Compatible" content="IE=7" />

Also, only half of our users are using Windows 10 at this point.

Thanks much,
Wayne
Niral Pokal
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Re: Scrolling in Edge / Windows 10

Post by Niral Pokal »

Hello Wayne,

That is correct, you will need to change the meta tag from IE=7 to IE=edge.

From:
<meta http-equiv="X-UA-Compatible" content="IE=7" />

To:
<meta http-equiv="X-UA-Compatible" content="IE=edge" />

Let me know if this was helpful or if you have more questions!

Thanks!
Wayne C.
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Re: Scrolling in Edge / Windows 10

Post by Wayne C. »

I made that change to "start.html" and it doesn't appear to have had any effect. I logged off my sessions. I also rebooted my computer. Here's the line of code as it exists now in start.html :

<meta http-equiv="X-UA-Compatible" content="IE=edge" />

We're only on version 5.0.8. Does that matter?

Thanks,
Wayne
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matt.denninghoff
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Re: Scrolling in Edge / Windows 10

Post by matt.denninghoff »

Have you tried clearing the browser's cache?

How to clear it for IE 9-11:
https://kb.wisc.edu/page.php?id=15141

Running on 5.0.8 shouldn't be the issue.
Wayne C.
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Re: Scrolling in Edge / Windows 10

Post by Wayne C. »

Thanks for your response.
I cleared the cache just after sending my last message. I just did it again (following instructions for Edge). Still no effect.
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matt.denninghoff
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Re: Scrolling in Edge / Windows 10

Post by matt.denninghoff »

I'm sorry that didn't fix it. Could you send an email to support@profoundlogic.com, and we can start a support ticket for you.
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