Convert DDS Source just hangs at "Loading Profound UI..."

Use this board to ask questions or have discussions with other Rich Displays users.
Post Reply
Bryan641
Profound User
Posts: 72
Joined: Fri Oct 01, 2010 5:07 pm
First Name: Bryan
Last Name: Leaman
Company Name: InVue Security
Phone: 704-752-6513 x221
Address 1: 15015 Lancaster Hwy
City: Charlotte
State / Province: North Carolina
Zip / Postal Code: 28277
Contact:

Convert DDS Source just hangs at "Loading Profound UI..."

Post by Bryan641 »

When I click on "Convert DDS Source" the browser just displays "Loading Profound UI" and never moves from that screen. FWIW, I upgraded to 2.1.5 last week, but I don't recall trying the convert option previously.

--Bryan
kevinh
Profound User
Posts: 43
Joined: Tue May 19, 2009 4:31 pm
First Name: Kevin
Last Name: Hunter
Company Name: Integrated Corporate Solutions
Phone: 2567608239
Address 1: 501 S Wood Ave
City: Florence
State / Province: Alabama
Zip / Postal Code: 35630
Country: United States
Location: Florence Alabama
Contact:

Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by kevinh »

We have the same issue with 2.1.5 but if you instead open the Visual Designer and from there click Convert(beta) you can start the conversion that way until they get the other way fixed.
Bryan641
Profound User
Posts: 72
Joined: Fri Oct 01, 2010 5:07 pm
First Name: Bryan
Last Name: Leaman
Company Name: InVue Security
Phone: 704-752-6513 x221
Address 1: 15015 Lancaster Hwy
City: Charlotte
State / Province: North Carolina
Zip / Postal Code: 28277
Contact:

Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by Bryan641 »

Error console shows "pui.cnv.themes.Wj()[0] is undefined" in designer.js. Same error if I click the "Convert (Beta)" button in Visual Designer. Will try 2.1.6 today and see if the problem is resolved.
Bryan641
Profound User
Posts: 72
Joined: Fri Oct 01, 2010 5:07 pm
First Name: Bryan
Last Name: Leaman
Company Name: InVue Security
Phone: 704-752-6513 x221
Address 1: 15015 Lancaster Hwy
City: Charlotte
State / Province: North Carolina
Zip / Postal Code: 28277
Contact:

Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by Bryan641 »

Version 2.1.6 resolved the issue.
tholt
New User
Posts: 2
Joined: Thu Jun 17, 2010 12:29 pm
First Name: Tim
Last Name: Holt
Company Name: Integrated Corporate Solutions
Phone: 2567608239
Address 1: 501 S Wood Ave
City: Florence
State / Province: Alabama
Zip / Postal Code: 35630
Country: United States
Contact:

Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by tholt »

We saw this at 2.1.5 for the DDS converter, but the Visual Designer worked OK. Now at 2.1.6, both hang on the "Loading Profound UI..." page. One time, after a restart of the server instance, both worked, but then failed the next time. If I click the browser "stop" button, the designer page displays and appears to work (at least it will open an existing source member).
User avatar
Alex
Profound Logic Staff Member
Posts: 233
Joined: Fri Jan 04, 2008 12:10 pm
First Name: Alex
Last Name: Roytman
Company Name: Profound Logic Software
Contact:

Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by Alex »

Version 2.1.6 should have solved this problem. It's possible that your browser is caching JavaScript files from the previous version. Try clearing the browser's cache. Let me know if that helps.
Post Reply

Who is online

Users browsing this forum: No registered users and 4 guests