Sliding Scrollbar/Internet Explorer 10

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MLC601
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Joined: Mon Oct 10, 2011 9:30 am
First Name: Mark
Last Name: Chastant
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Sliding Scrollbar/Internet Explorer 10

Post by MLC601 »

We're seeing some issues with internet explorer 10 and a sliding scrollbar on a load-all subfile grid. The grid has 5 rows. When we click on the up/down arrows on the scrollbar, nothing happens. We have to click 2 or three times to get the grid to scroll. Moving the slider seems to work fine.

We're only seeing this behavior with IE 10. Chrome and FireFox (both most recent versions) work correctly.

I realize that this might be Microsoft's problem but any help would be appreciated.

Mark
Scott Klement
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Re: Sliding Scrollbar/Internet Explorer 10

Post by Scott Klement »

Does this only occur in one application? Or does it happen in all load-all subfiles?

Can you create a JSON dump for me with Ctrl-F9? Just navigate to the screen, press Ctrl-F9, and it'll ask to download a json.txt file. E-mail this to me, or post it as an attachment to a forum message.

Thanks
MLC601
Profound User
Posts: 32
Joined: Mon Oct 10, 2011 9:30 am
First Name: Mark
Last Name: Chastant
Company Name: Jano Justice Systems, INC
Phone: 601-927-4428
Contact:

Re: Sliding Scrollbar/Internet Explorer 10

Post by MLC601 »

We've only recently noticed this. I haven't checked our other load all applications. The biggest difference with this one is that it only has 5 rows (including the header) where most of our others are >10 rows.

I emailed you the JSON.

Thanks,

Mark
Scott Klement
Experienced User
Posts: 2711
Joined: Wed Aug 01, 2012 8:58 am
First Name: Scott
Last Name: Klement
Company Name: Profound Logic
City: Milwaukee
State / Province: Wisconsin

Re: Sliding Scrollbar/Internet Explorer 10

Post by Scott Klement »

Mark, we took a look at this... and unfortunately, there's not much we can do about it.

The scrollbar, itself, doesn't work in "rows", but rather it scrolls based on a certain number of pixels. And, unfortunately, we can't control the number of pixels, or modify it's behavior -- this is done by the browser, not by our code, and each browser does it a little bit differently.

In this case, it appears that the way IE10 does it is not very nice... Unfortunately, nothing we can do to help, this time.
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