Convert DDS Source just hangs at "Loading Profound UI..."

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Bryan641
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Convert DDS Source just hangs at "Loading Profound UI..."

Post by Bryan641 »

When I click on "Convert DDS Source" the browser just displays "Loading Profound UI" and never moves from that screen. FWIW, I upgraded to 2.1.5 last week, but I don't recall trying the convert option previously.

--Bryan
kevinh
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Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by kevinh »

We have the same issue with 2.1.5 but if you instead open the Visual Designer and from there click Convert(beta) you can start the conversion that way until they get the other way fixed.
Bryan641
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Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by Bryan641 »

Error console shows "pui.cnv.themes.Wj()[0] is undefined" in designer.js. Same error if I click the "Convert (Beta)" button in Visual Designer. Will try 2.1.6 today and see if the problem is resolved.
Bryan641
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Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by Bryan641 »

Version 2.1.6 resolved the issue.
tholt
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Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by tholt »

We saw this at 2.1.5 for the DDS converter, but the Visual Designer worked OK. Now at 2.1.6, both hang on the "Loading Profound UI..." page. One time, after a restart of the server instance, both worked, but then failed the next time. If I click the browser "stop" button, the designer page displays and appears to work (at least it will open an existing source member).
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Alex
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Re: Convert DDS Source just hangs at "Loading Profound UI..."

Post by Alex »

Version 2.1.6 should have solved this problem. It's possible that your browser is caching JavaScript files from the previous version. Try clearing the browser's cache. Let me know if that helps.
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