Unable to Perform Tablet Right-Click

Use this board to ask questions or have discussions with other Rich Displays users.
Post Reply
jthomas19
New User
Posts: 7
Joined: Fri Jul 17, 2015 10:28 am
First Name: Joseph
Last Name: Thomas
Company Name: Brunswick Boat Group
Contact:

Unable to Perform Tablet Right-Click

Post by jthomas19 »

When interacting with a Profound generated screen on a Mobile Device (Microsoft Tablet), we are unable to get right-click to function successfully on an output file when using "Tablet Mode" (Finger input) on the Tablet. When using a mouse on the same tablet, it is possible to successfully use the right-click functionality. The use case where this issue is occurring is when a user wishes to filter data by right-clicking on a column. The right-click menu for Internet Explorer is displayed instead of the right-click for filtering the column data.

Is there anything we have to do in Visual Designer to get this to function correctly?
Attachments
Incorrect Right-Click.JPG
Incorrect Right-Click.JPG (22.94 KiB) Viewed 1101 times
Proper Right-Click.JPG
Proper Right-Click.JPG (16.75 KiB) Viewed 1101 times
jthomas19
New User
Posts: 7
Joined: Fri Jul 17, 2015 10:28 am
First Name: Joseph
Last Name: Thomas
Company Name: Brunswick Boat Group
Contact:

Re: Unable to Perform Tablet Right-Click

Post by jthomas19 »

As an additional note, right-clicking on the same column on an iPhone resulted in successfully performing a right-click in ProfoundUI. This appears to only be an issue on Microsoft mobile devices.
Scott Klement
Experienced User
Posts: 2711
Joined: Wed Aug 01, 2012 8:58 am
First Name: Scott
Last Name: Klement
Company Name: Profound Logic
City: Milwaukee
State / Province: Wisconsin

Re: Unable to Perform Tablet Right-Click

Post by Scott Klement »

Unfortunately, the only answer I can give you is "I don't know", as I'm not familiar with Microsoft Tablets. Maybe somone else in the forums knows?

If you don't get any answers, you might want to create a support ticket with Profound Logic.
jthomas19
New User
Posts: 7
Joined: Fri Jul 17, 2015 10:28 am
First Name: Joseph
Last Name: Thomas
Company Name: Brunswick Boat Group
Contact:

Re: Unable to Perform Tablet Right-Click

Post by jthomas19 »

After some further research on this issue, it appears that Microsoft Edge and IE when run on a Microsoft tablet simply is unable to perform a context specific right-click when using your finger. This is a limitation with Microsoft tablets. Connecting a mouse and right-clicking does provide a context specific right-click (User is able to filter and sort data columns).

iOS devices (iPad and iPhone) using Safari does successfully allow context specific right-clicking, so this appears to be an issue unique to Microsoft Tablets and not a Profound or iSeries issue.
Scott Klement
Experienced User
Posts: 2711
Joined: Wed Aug 01, 2012 8:58 am
First Name: Scott
Last Name: Klement
Company Name: Profound Logic
City: Milwaukee
State / Province: Wisconsin

Re: Unable to Perform Tablet Right-Click

Post by Scott Klement »

Ah, well that's a bummer!
Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests