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Unable to Start Genie Admistrator

Posted: Mon Jan 09, 2012 10:58 am
by FoxBill
Under Moderdize Green Screen Window when I click on Start Genie Admistrator I cannot get the adminsitrator to launch. All I get is the scrreen Loading global Configuration and it seems to be in an endless loop. Does anyone else have this problem on Version 3.2.0?

What can I do to fix this? Is it possible I deleted something like the default skin and this could be causing it? any help would be appreciated.

Re: Unable to Start Genie Admistrator

Posted: Mon Jan 09, 2012 11:09 am
by David
We're unable to recreate any problems in our own testing. Can you let me know which browser/version you are using?

Also, are there any JavaScript errors reported by the browser? If so, can you let me know the details?

Re: Unable to Start Genie Admistrator

Posted: Fri Jan 13, 2012 11:19 am
by FoxBill
I am using IE 9. i tried to open with Firefox 9.0.1 and got the same result.
I have attached a scren shot of the error along with the script from IE

Not sure this helps any. I did some logic editing using wrklnk on the AS400 to Change the screen backgrounds.

Re: Unable to Start Genie Admistrator

Posted: Fri Jan 13, 2012 11:22 am
by David
Looks like it's failing to load your configuration file. Maybe there is some bad data in there somehow?

Can you attach your file?

It's located here:

/www/profoundui/htdocs/profoundui/userdata/genie skins/config.js

Re: Unable to Start Genie Admistrator

Posted: Fri Jan 13, 2012 11:35 am
by FoxBill
I found the error in my script i corrected it and now everything works fine
thanks for your help