Profound Logic Forums

We just recently switched over to Windows 10. When running our Genie skin, any scrolling in a subfile using the scroll bar or scroll arrow buttons results in being sent to the sign on screen. The keyboard "Page Up" and "Page Down" buttons correctly perform their scrolling functions. Do I need to change meta data at this point? Below is a statement from "start.html"

<meta http-equiv="X-UA-Compatible" content="IE=7" />

Also, only half of our users are using Windows 10 at this point.

Thanks much,
Wayne

Hello Wayne,

That is correct, you will need to change the meta tag from IE=7 to IE=edge.

From:
<meta http-equiv="X-UA-Compatible" content="IE=7" />

To:
<meta http-equiv="X-UA-Compatible" content="IE=edge" />

Let me know if this was helpful or if you have more questions!

Thanks!

I made that change to "start.html" and it doesn't appear to have had any effect. I logged off my sessions. I also rebooted my computer. Here's the line of code as it exists now in start.html :

<meta http-equiv="X-UA-Compatible" content="IE=edge" />

We're only on version 5.0.8. Does that matter?

Thanks,
Wayne

Have you tried clearing the browser's cache?

How to clear it for IE 9-11:
https://kb.wisc.edu/page.php?id=15141

Running on 5.0.8 shouldn't be the issue.

Thanks for your response.
I cleared the cache just after sending my last message. I just did it again (following instructions for Edge). Still no effect.

I'm sorry that didn't fix it. Could you send an email to support@profoundlogic.com, and we can start a support ticket for you.