'500 - Internal Server Error'

YehudaV · Post by **YehudaV** » Wed Sep 14, 2011 7:48 am

Hi,
I just started to evaluate the Profound UI after I downloaded and installed the requested PTFs for our V5R3 test box. I was trying to add our company logo to the PROFOUNDUI/PUISCREENS as suggested in an earlier posting, but when I'm trying to save the changes I'm getting the '500 - Internal Server Error' with option to press OK and then nothing more happens except that the saving icon is working (?).
Any suggestions?

Thanks in advance
Yehuda

Post by **Rob** » Wed Sep 14, 2011 3:19 pm

Have a look at the active jobs with:

RPG CODE

WRKACTJOB JOB(PROFOUNDUI)

There may be a message waiting on one of the jobs. If not look at the job log for each of the profound ui jobs to find the cause of the problem. It is most likely an authority issue.

YehudaV · Post by **YehudaV** » Thu Sep 15, 2011 5:15 am

Hi Rob,

Thanks for the answer and the suggestions, but unfortunately the problem probably something else.
My user profile have all the authorities (like QSECOFR). I found some messages, answered and tried again without success. The screen is held and the saving is working (see attachment)

YehudaV · Post by **YehudaV** » Thu Sep 15, 2011 9:36 am

I got a new problem with the same '500 - Internal Server Error' message. This time is after I converted a green screen DDS, made some changes and tried to save.

See in the attachment what I find in the wrkactjob job(profoundui)

Please help....

Yehuda

Post by **Rob** » Thu Sep 15, 2011 10:08 am

The word document seems to be missing the wrkactjob message. Perhaps email the message details to support@profoundlogic.com

YehudaV · Post by **YehudaV** » Thu Sep 15, 2011 10:36 am

There is no wrkactjob message, but a message window in the Visual Designer saying '500 - internal Server Error'. I just find in one of the jobs belonging to the PROFOUNDUI what I sent.

Post by **Rob** » Mon Sep 19, 2011 9:16 am

Have a look at the http server error log file in /www/profoundui/logs folder. It may give a clue to the problem here.

YehudaV · Post by **YehudaV** » Wed Sep 21, 2011 2:47 am

OK, I checked and this is what I found when I tried again today:
************Beginning of data**************
[Wed Sep 21 08:52:41 2011] [error] [client 10.101.1.164] ZSRV_MSG0574: translation filter - a built-in restriction was encountered , referer: http://10.101.0.155:8080/profoundui/des ... nvert=true
************End of Data********************

Any idea?

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